Tag Archives for " Strategy "

Examining Your Business Strategy from an External Perspective

This article was first published in The Huffington Post on 12/09/2016

In my last article we started looking at the concept of strategy, and why having one is an essential part of running your business successfully.

I referred to two sets of factors which play a part in the development of that strategy and in today’s post, my focus is on those that exist externally.

By “external” I mean external to your business; these influences exist in the wider environment and can make a big difference to how a business – indeed, a whole industry! – operates.

 I'll go through each of these external factors in turn.

Political Factors

It would be foolhardy for any business or industry to ignore the prevailing mood in the political arena, since it often leads to policy changes.

It would be foolhardy for any business to ignore the prevailing mood in the political arena

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This includes political pressure brought about by petitions, lobby groups, activists and campaigners, and can be a good indicator of what is imminent from a legal perspective (more on legal factors later).

I’ll give you two examples.

The first is the referendum held in June 2016, when the United Kingdom voted to leave the European Union. While it’s now the government’s duty to work out the finer details of Brexit, what is clear is that the outcome will have an impact on how businesses in many sectors operate.

Another example is the announcement in the last budget of a tax on soft drinks, based on their sugar content. While a number of media outlets declared the announcement a surprise, the pronouncement was probably not a bolt out of the blue to industry insiders.

An increasingly vocal anti-obesity lobby with high-profile advocates such as television chef Jamie Oliver, and growing concerns about the impact of diet and nutrition on the youth and National Health Service were signs of impending government action.

While soft drinks manufacturers were up in arms, the diversity of their product ranges assures me they were prepared for precisely this sort of outcome.

According to their website, Coca-Cola alone has more than 500 still and sparking brands (which includes the likes of Diet Coke, Coca-Cola Zero, Coca-Cola Life, Vanilla Coke and Evian), and I am willing to bet their strategy had already taken policy changes such as this into account .

Economic Factors

All businesses must consider underlying economic factors, since these have a direct impact on the ability of customers to purchase their goods and services, which in turn has an effect on revenue and profits.

The following questions are just a few worth mulling over with respect to the population as a whole, and your target market specifically:

  1. In terms of your business’s geographical location, where is that country positioned in the economic cycle? Is the economy buoyant, just emerging from a crash, or heading into one? Note that a subdued economy doesn’t necessarily equate to a lack of business opportunities, but understanding the state of the economy and how your ideal customers are affected by it will give you valuable insight as you shape your strategy.
  2. What is the prevailing interest rate, and how does it affect disposable income? This may not apply if your offerings cater to a global audience in the online space, but is worth reflecting on if your target market has a specific national focus.
  3. What is the prevailing rate of inflation, and how does this affect disposable income?

Sociological Factors

These factors are social and cultural in nature.

Examples are the increased acceptance and promotion of flexible working practices by employers, young people living at home longer, and increased awareness of the environment.

These could all determine how your business needs to respond. And, remember that being proactive about cultural shifts will place you ahead of your competitors and any legislation that may eventually arise.

Technological Factors

With the pace of change in the last decade alone, observing trends and planning adequately for technology is not optional.

An example of an area where you may have to make budgetary allocations is internet use on mobile devices.

With the pace of change in the last decade alone, observing trends and planning for advances in tech is not optional

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Assessing how much time your target market spends online each day, where exactly they spend the majority of their time online (is it Amazon, eBay, Etsy, Facebook, Instagram, Pinterest, Netflix, Snapchat or Spotify?), and how (is it using a smartphone, a tablet or via a desktop?) will determine where your business should develop a presence, how much effort you put into developing products for those platforms and how you advertise those products.

Legal Factors

Using financial services as an example, the Banking Reform Act of 2013 – which will ring-fence retail and deposit banking operations from investment banking – comes into force in 2019.

This has compelled banks to include implementation of this and other mandated regulatory reforms into their roadmap for a number of years leading up to that date.

Another example is the Consumer Contract Regulations (the replacement for the Distance Selling Regulations), which apply when a customer makes a purchase but is not physically present. So, online or over the phone.

The regulations protect consumer rights, and if you sell products or services and accept payment remotely, it stands to reason that compliance with these regulations must form a key part of your strategy.

Environmental Factors

These could mean you decide to introduce policies to reduce the impact your business has on the environment, such as printing hard copies of documents (e.g. do not print unless absolutely necessary, and recycling paper waste.

It’s been a long post, but I hope it has given you food for thought!

Reflecting on these factors will ensure that your business is primed to move in the right direction in the coming weeks and months.

In my next post I’ll delve into the internal factors that could shape your business’s strategy, so stay tuned! 

In the meantime, contact us today if you need help working on your own business strategy.

Why Having a Strategy is Essential for Your Business

This article was also published in The Huffington Post on 07/09/2016

Today, I’m explaining why having a strategy is essential for your business.

Strategy sets direction. To me, it implies having a clearly defined purpose, and a determination of the road ahead for the medium to long-term.

It involves working through:

  • WHAT needs to be achieved (i.e. determining goals)
  • HOW these goals will be met (agreeing the ways to use to meet these goals, and facilitating any resources needed to do so)
  • WHEN these goals need to be achieved (is that in the next two, five or ten years?)

This probably doesn’t sound unfamiliar.

New Year resolutions, Vision Boards and goal-setting are all means of strategising on the personal front

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Many of us do this in some form, and to varying degrees of detail, in our personal lives when we make New Year resolutions, produce Vision Boards and set goals as a result of the exercise, or purpose to work on a particular area of our lives (unused gym membership, anyone?!)

You may not have realised it, but these were all means of strategising: setting your direction, putting in place tactics and smaller actions to move you along in that direction, and finally, doing the work required to make the changes you need.

If having (and implementing) a strategy on the personal front is critical to prevent you drifting through life without a focus, imagine the value of having a defined strategy for your business! Yet, the owners and management of many businesses, big and small, make the classic mistake of focusing on day-to-day operations, projects, sales initiatives, social media campaigns and monthly targets, without taking a step back and making some time to work on a holistic approach.

How do you develop a strategy for your business, I hear you ask?

Well, never fear! The theme for the next two posts is “Business Strategy”, and in each of these I will walk through a specific aspect of strategy development.

Now, you might be a creative sole entrepreneur selling your products on Etsy, wondering if there is any point developing a business strategy. I would say it will be of immense benefit to your business. You’re not going to need one as elaborate as a larger company’s, which will be so extensive that it has to be broken down to exist at different levels of the organisation due to its sheer size. But, whether you’re in business on your own or a multinational company, having your strategy upfront sets a solid foundation, clarifies what you need to focus your resources on, and how.

It may interest you to hear that your business strategy is not just down to what YOU want to do

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It might interest you to hear that the strategy for your business isn’t simply a result of what YOU want to do, even though that’s certainly a big part of it. Your strategy will be shaped by a number of factors which are:

External to your business, and which you possibly have little or no control over; as well as

Factors within your business. You have it within your power to change these internal factors to ensure your business is competitive, and they must be carefully analysed and understood to ensure you plan appropriately for the future.

Next, I’ll take a closer look at the factors outside your business which can have an impact on your strategy.

In the meantime, if you need help with any aspect of working through or implementing your business strategy, do get in touch.

Case Study: How a Short Business Improvement Project Saved Our Client 18% in Costs

I’ve written a couple of posts about the benefits of consultants, and the assets they possess which can benefit your business. Perhaps you're still wondering why anyone would hire a consultant, or what difference one would make in your business? I’ll tell you about one of our clients DFO Consulting, and how a business improvement project saved them 18% in costs.

DFO Consulting is a firm of chartered accountants and business advisors based in North London. Established in 2005, DFO focuses on providing support and tailored finance solutions to SMEs and owner-managed businesses.

It had been recognised for some time that the existing operating model needed a revamp. Over the years the company has made steady growth in terms of revenue and resources, and their growing client base and corresponding workload hinted at the need for additional headcount.

Since committing to additional FTE is no small feat (neither is it cheap!), it meant a review of DFO’s operations was urgently needed. After an initial consultation with the firm’s Principal, I spent a few days at the client’s site, shadowing and meeting with key members of the team.

I’m a huge proponent of a collaborative approach when facilitating or managing change in an organisation: if people don’t understand what’s going on, why it’s happening, and most importantly, the impact it will have on their roles, there could well be a detrimental effect on what you’re trying to achieve.

I'm a huge proponent of collaboration. If things are unclear, there'll be a detrimental effect on what you achieve

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In the best-case scenario, they are sceptical and less than forthcoming. In the worst case, people have been known to resist change outright, which can cause costly delays and frustration all round. With that in mind, these meetings were essential and needed to be handled with sensitivity.

I reviewed the tasks performed by each team member on a regular basis, and mapped out the processes undertaken. Once documented, it was easy to identify where there were gaps and redundancies, and instances of duplication.

I made key recommendations on the back of this. When implemented these resulted in overall operational savings of 18% - a role which was about to be filled proved to be surplus to requirements!

All this was achieved by the use of core business analysis skills in conjunction with process mapping and re-engineering techniques.

In the words of DFO’s Principal, Samuel Odupitan:

We engaged Mastermind Strategies to map out our existing operating model, recommend improvements and provide input on how we could achieve those improvement. They delivered outstanding value.

The unique ideology Adanna brought to the table meant that we were able to re-define our operations strategy, which has resulted in headline operational cost-savings of 18%.

Her devotion to the assignment was impeccable, and the outstanding results achieved showcased her dedication to understanding my business needs and delivering the results we needed for the next phase of our business's development.

Samuel Odupitan 
Principal, DFO Consulting         

Would you like to talk to me about how I can help you achieve similar benefits in your business?

Get in touch today through the Contact Page.

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